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Frequently Asked Questions - Customer Service and Order Information

When your soda carbonator runs out of gas, order an EXCHANGE carbonator. SodaStream will collect your empty one and return it to our filling facility where we clean it, inspect it, and refill it. Carbonator exchanges and other soda-making supplies are available on our online stores with 24-hour secure ordering. You may also call our Customer Support Centers. Supplies are also available at SodaStream events or at SodaStream Authorized Dealer locations.

For more details on how to exchange your empty carbonator, visit your country’s SodaStream website



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Yes! If you are not satisfied with your drinks maker for any reason, you may return it, postmarked within 30 days of date of purchase (please keep your dated receipts) for a full refund (less the value of free shipping for those customers who purchased a value package).

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Yes! SodaStream manufactures our home drink makers to exacting specifications and therefore we are able to offer a money-back satisfaction guarantee and warranty to our customers per country policy.

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Yes! SodaStream offers a discount trade-in program for drinks makers purchased from other manufacturers.

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