Frequently Asked Questions - Carbonators

Carbonator exchanges and other soda making supplies are available in certain markets online via the website with 24-hour secure ordering. You may also call your local SodaStream Customer Support Center. Supplies are also available at SodaStream events or at SodaStream Authorized Dealer locations.

For more details on how to exchange your empty carbonator, visit your country’s SodaStream website

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SodaStream licensed carbonators are filled with beverage-grade CO2 in compliance with exacting FDA standards for food and beverage safety. Your local filling station may not be in compliance with these standards and could possibly introduce toxins into your CO2. Furthermore, unauthorized filling machines may cause damage to the carbonator. Damaged soda carbonators will not be accepted for return by SodaStream. Any gas filling by parties other than SodaStream authorized filling stations violates the User License.

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No, SodaStream provides a guarantee only for its own eco friendly products. We are not responsible for the products of any other company, which may damage the machine. Only SodaStream carbonators carrying identification and a nylon shrink wrap bearing the SodaStream brand name should be used.

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On average, the soda carbonator will make 60 or 130 liters of soda, depending on the size you have. This number could be more or less depending on the amount of carbonation used when making your drink. A household of four soda drinkers might need to replace a 130-liter carbonator every 3-4 months, and a 60-liter carbonator every 6-8 weeks, depending on usage.

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The carbonator contains compressed carbon dioxide (CO2). Compressed gas has a tendency to expand when it is exposed to a source of heat for prolonged periods of time. Therefore, the carbonator must not be exposed to sources of heat (such as travel in the trunk of a car) or placed right next a heat source such as an oven, stove or fireplace. It is important to always store the carbonator unit in a cool and dry environment. Every carbonator is fitted with a unique safety valve which will safely release the gas in the unlikely event the pressure in the carbonator rises.

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The carbonator has no expiration date. As long as your carbonator is stored in a temperate environment, your CO2 will remain fresh and usable indefinitely, with no concern of spoilage.

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Absolutely. SodaStream carbonators are manufactured to exacting specifications that include many unique safety features to protect consumers. Carbonators are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!) and are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the cylinder rises above threshold levels. Please do not expose your carbonator to extreme heat (such as travel in the trunk of a car, or right next to an oven, stove or fireplace.) Please see above for more information on carbonator safety.

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Unless you are traveling in your own private jet, SodaStream advises against carrying carbonators on an airplane. The Federal Aviation Administration (FAA) has restrictions that prohibit compressed gas cylinders in carry-on items as well as in checked baggage.

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